Live Oak Plumbing Company

Live Oak Plumbing Company did an outstanding job installing a flood stop automatic shut-off valve on my water heater, providing top-notch service with professionalism and efficiency. Their team was knowledgeable, courteous, and took the time to ensure everything was installed perfectly and functioning properly. I highly recommend them for their expertise, reliability, and commitment to quality workmanship!

Don and his team are absolutely the best in the business! From start to finish, their professionalism and expertise were evident. Don is incredibly knowledgeable and took the time to explain everything clearly, ensuring I understood my options. What truly sets Live Oak apart is their outstanding customer service—they go above and beyond to make sure the job is done right and that their customers are completely satisfied. I wouldn’t trust anyone else with my plumbing needs. Highly recommend!

Do yourself a favor, call a different plumber! Call Live Oak Plumbing mid April 2024 as water was dripping from the living room ceiling from the bathroom above it. Mr Don Deschenes said it was the toilet leaking and reset my toilet. About two weeks later it was dripping from the ceiling again. Turns out it wasn’t the toilet leaking, but the shower. My tenant told him whenever he is taking a shower and was stepping into it the tub it would separate from the wall and that’s where it was leaking through. Mr. Deschenes explained to me it was the best fix to remove and replace the tub and surround, which cost almost $5,000 and it would come with a 2 year warranty. I trusted his expertise and had him install the new tub and surround. Shortly after I had a different handyman come to repair the drywall and he told me the plumber had fastened the shower on top of the drywall, not underneath. What an amateurish mistake for a “master plumber” I thought… I called Mr. Deschenes to fix his mistake, which he did. 6 months later, November 2024, water came through the ceiling at the same spot. Mr. Deschenes came to investigate and he said he tested everything, but the leak wasn’t coming from my bathroom. I paid his $99 service fee. It leaked twice more after that at the same spot and I had the HOA handyman come out to investigate, which set me back another $185, but at least the leak was found. It turned out the leak was clearly coming from my shower. After I had to prove to Mr. Deschenes that it was really leaking from my unit by sending him a video (!) of the leak he said he would come out. When he came he said he fixed the leak and that it happened whenever a person taking a shower and was stepping into it the tub it would separate from the wall and that’s where it was leaking through. Which could be due to the floorboards moving, which he noticed when he was installing the shower in May. I ask him why he didn’t mention this to me at the installation and he told me “he is just a plumber”. So now I paid almost $5,000 to have the same leak that I had 6 months ago!?! Mr. Deschenes also refused to refund me the $99 service fee from November, still insisting the leak at that time was not from my unit. Not even to mention the $185 I had to pay the HOA maintenance man to find the leak that he couldn’t find and the drywall repair, which will again cost between $300 and $500. To top it off Mr. Deschenes said it was also very inconvenient for him to always have to come out and investigate/fix the leaks. Well, it’s not my fault it’s leaking, isn’t it, Mr. Deschenes!?! That’s why I hired a “master plumber”. What a joke! I would not recommend this company to anyone! Terrible, amateurish quality of work and just out for money! I would give zero stars, if possible. As I said, do yourself a big favor and call a different plumber! Update: My response to Mr. Deschenes reply: Thank you for your response Mr. Deschenes. I am glad it shows the reader that it confirms what I stated in my review. You’re finding excuses and blaming anyone else but yourself, like the non-existing “your handyman” and me not looking over your shoulder every minute during installation, for the same leak I had before and gave you almost $5,000 to fix. Despite all the “photos, videos, and documented conversations” you proudly list, you were not able to communicate these structural issue you discovered during installation at that point, (when it was most important!), but now, seven months later, as issues present themselves, you suddenly can fill me in on these issues through a simple phone conversation… What nonsense! Again, dear reader, be aware! As you can easily see here for yourself, do yourself a favor and call a different plumber!

Live Oak Plumbing is truly second to none! Their attention to detail and commitment to perfectionism set them apart from any other plumbing service I’ve worked with. They went above and beyond to ensure everything was installed flawlessly. One of the best additions was the automatic shutoff valve, which not only gives me peace of mind but also helped reduce my homeowners insurance. I can remotely shut off the water with ease, and the system instantly notifies me through an app if a leak is detected—an absolute game-changer for home protection! If you’re looking for a plumber who delivers top-notch work with professionalism and precision, Live Oak Plumbing is the one to call. Highly recommend!

I hired Live Oak Plumbing to address issues with my kitchen sink and shower, and I couldn’t be happier with their service. The team was prompt, professional, and incredibly knowledgeable. They quickly identified the problems, explained the solutions clearly, and completed the work efficiently. Their attention to detail and commitment to customer satisfaction stood out. The pricing was fair and transparent, with no surprises. They even offered helpful maintenance tips to prevent future issues. If you need reliable plumbing services, I highly recommend Live Oak Plumbing. Their expertise and friendly service make them an excellent choice!

Reliable and professional. Don is skilled, friendly, and knowlegeable. He showed up when scheduled and did great work. Stephanie in the office let me know in advance of Don's arrival, which is much appreciated.

Don and his team were incredible. I read a lot of reviews on him and others and now I see why he has such a great reputation. I would highly recommend him for big or small jobs. I will definitely only use Live Oak Plumbing going forward!

Live Oak Plumbing is fantastic! Don was able to fix me in his schedule same day, was incredibly friendly, and took care of everything I needed with patience. Don to the rescue!